1. INTRODUCTION
These terms and conditions (“Terms”) apply to the use of the zamzambookshop.ae website (“Website”) and the purchase of products from zamzambookshop.ae, an online bookshop and stationery shop located at Sharjah, UAE (“we”, “us”, or “our”).
2. ORDERING
2.1 By placing an order through our Website, you are making an offer to purchase the products you have selected in accordance with these Terms.
2.2 You are responsible for ensuring that your order is accurate and complete.
2.3 We may, at our discretion, accept or reject your order.
3. PRICES
3.1 The prices payable for the products are as set out on our Website.
3.2 We reserve the right to change our prices at any time.
3.3 All prices are inclusive of Value Added Tax (VAT) at the prevailing rate.
4. PAYMENT
4.1 Payment for products must be made in full at the time of ordering.
4.2 We accept payment by credit or debit card, and other payment methods as specified on our Website.
4.3 We will not dispatch any products until we have received payment in full.
5. DELIVERY
5.1 We will use reasonable endeavors to deliver products within the estimated delivery timeframes specified on our Website.
5.2 Delivery charges will be calculated based on the weight and size of the products and the delivery location.
5.3 We are not responsible for any delays or losses caused by third-party courier services.
6. CANCELLATION AND REFUND
6.1 You have the right to cancel your order within 14 days of delivery.
6.2 To cancel your order, please contact us at +971588098840 or info@zamzambookshop.ae.
6.3 If you cancel your order, we will refund the full amount paid by you, minus any delivery charges incurred.
6.4 Refunds will be processed within 7-10 working days of cancellation.
7. RETURNS
7.1 If you are not satisfied with a product, you may return it within 30 days of delivery.
7.2 To initiate a return, please contact us at +971588098840 or info@zamzambookshop.ae
7.3 You are responsible for the cost of returning the product.
7.4 We will refund the full amount paid by you, minus any delivery charges incurred, if the product is returned in its original condition.
8. INTELLECTUAL PROPERTY
8.1 All intellectual property rights in the Website and its content, including but not limited to trademarks, logos, and copyrights, are owned by us or our licensors.
8.2 You may not reproduce, modify, or distribute any content from the Website without our prior written permission.
9. LIABILITY
9.1 We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Website or the purchase of products.
9.2 Our liability for any damages or losses is limited to the amount paid by you for the relevant product.
10. GOVERNING LAW
10.1 These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
10.2 Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the Dubai International Arbitration Centre.
11. CONTACT US
If you have any questions or concerns about these Terms or the Website, please contact us at:
Zamzam Bookshop, UAE
Phone: +971588098840
Email: info@zamzambookshop.ae
12. CHANGES TO TERMS
12.1 We reserve the right to modify these Terms at any time without notice.
12.2 Your continued use of the Website after any changes to these Terms will be deemed acceptance of the revised Terms.
13. PRIVACY POLICY
13.1 We are committed to protecting your personal data. Our Privacy Policy, which can be found on the Website, sets out how we collect, use, and protect your personal data.
13.2 By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms..