Our most common questions are answered below. If you cannot find what you are looking for, take a moment to look through the rest of the help section or contact us online and we will get back to you as soon as possible.
We aim to deliver orders shipped to a U.A.E delivery address placed using our Standard Delivery service within 1-3 working days (city areas) and within 5-6 working days on Standard Delivery orders shipped to a Remote or far area address.
Please note that weekends and Bank Holidays are not classed as working days. We do not deliver on Sundays or Bank Holidays and our lead times are not guaranteed.
For U.A.E Next Day delivery, order before 3pm Monday to Sunday. Orders placed after 3pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 3pm Friday will be delivered on Monday.
Orders placed after 3pm on a Sunday will be delivered on Tuesday. We do not currently deliver on Sundays or Bank Holidays and our lead times are not guaranteed.
Bulk orders may need to be delivered by pallet and are not eligible for Next Day Delivery or a Standard Delivery service.
A member of our customer services team will be in contact with you if your order is classified as a bulk order.
In the event that an incorrect item has been delivered to you, please contact us and have your order number handy.
We want to sort out any issues with a damaged item right away. As soon as you discover a fault upon arrival of your item, please contact us.
In the unlikely case that your order may arrive missing an item that is included on your dispatch note, please contact us.
Once your parcel has been despatched from our warehouse, you will receive an order despatch email. You can find out which service will be used to deliver your order and your tracking details in your order despatch email.
you can go directly to the Courier Website
Items shipped from zamzambookshop.ae can be returned within 7 days of receipt of shipment in most cases.
Some products have different policies or requirements associated with them.
Refund or replacement is possible only in case of any manufacturing defect or software problem.
It is also mandatory to have the bill along with the product.
Once an order has been received back by our warehouse, we aim to process your refund within 7 days.
You will receive an email detailing the total refund amount and the item(s) that have been refunded.
The refund will take 3-5 working days (Monday to Friday) to transfer to your bank.
If you have not received an email 14 days after sending the item(s) back, please contact us.
Please Click here see our returns Process.
Yes, you are able to return all orders made on our website for a refund.
Please ensure you take along your invoice when returning the item(s) and you will receive a refund receipt from the warehouse.
The refund will be made back to the method of payment used to place your online order.
Please note the refund may take up to 3-5 days to go back into your account.
As our orders are sent out with just a dispatch note, if you require a VAT invoice for your order please contact us and we will ensure a full VAT invoice sent out to you.
Unfortunately at times the site might not allow you to add item(s) to your shopping basket when checking out.
This can be due to:
- A low level of stock/no stock currently available
- Technical issues with our site
- A web browser might not be compatible with our site
To resolve this issue you can:
- Come back to the site another time to see if the stock replenishes
- Close the current browser and open up a new web browser
- Enable cookies on your browser
If you no longer wish to receive promotional messages from us, simply click the Unsubscribe link at the bottom of any of our promotional emails.
This will take you to the Unsubscribe page where you can click the button Yes Please Remove Me.
Please allow 24 hours for this change to take effect.
If you have an online account but have forgotten your email address or password, follow these steps:
Forgotten Email Address
If you are unsure of your registered email address, please contact us and provide as much information as possible about your account/order history. One of our Customer Services agents will then be able to provide you with your account details.
Forgotten Password
If you have an online account but cannot remember your password, please go to the Account login page, select the forgot password? link within the sign in section, and follow the steps to reset your password
An incorrect password may have been entered too many times when trying to log in. If you would like to speak to a member of our team regarding your disabled account, please contact us
Our aim is to always provide an extremely high level of customer service within our stores and online. In the event that you wish to feedback your experience, please contact us or write to us at:/p>
Customer Services Manager
ZAMZAM BOOKSHOP
SHARJAH PUBLISHING CITY
SHARJAH
UAE
We welcome all feedback from our customers and where appropriate this informs our process of continual improvement
We love to hear about the positive experiences that you have received online or within one of our stores. We will ensure that any compliment that we receive regarding a member of staff or your experience shopping with us is passed on so they receive the recognition they deserve. Please either email your compliment to our team or write to us at:
Customer Services Manager
ZAMZAM BOOKSHOP
SHARJAH PUBLISHING CITY
SHARJAH
UAE
We welcome all feedback from our customers and where appropriate this informs our process of continual improvement
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